CallKernel Privacy Policy

Effective date: June 23, 2026

This Privacy Policy explains how CallKernel collects, uses, stores, and shares information when you use our website, dashboard, AI voice agents, telephony workflows, booking tools, restaurant reservation tools, and integrations.

If you have questions about this policy or your consent choices, contact support@callkernel.com. For Google OAuth consent questions, you may also contact alihaider8367@gmail.com.

Google Calendar noticeGoogle Calendar access is optional. CallKernel uses Google Calendar data only to provide calendar sync and booking functionality chosen by the user.

Information we collect

Account information such as name, email address, business name, role, login session details, and billing or subscription status.
Business setup information such as knowledge base text, script settings, business hours, booking rules, staff or table configuration, contact lists, and integration preferences.
Call and messaging operations data such as call metadata, transcripts, recordings if enabled, campaign status, dispositions, callbacks, DNC requests, and usage logs.
Calendar data when you connect Google Calendar, including calendar account email, calendar identifiers, event availability, event titles, start and end times, attendee or customer details you choose to store, and event sync status.
Technical data such as IP address, browser or device information, diagnostic logs, API request metadata, integration health checks, and security events.

How we use information

To provide the CallKernel dashboard, AI voice agents, inbound and outbound calling workflows, appointment booking, restaurant reservations, worker calendars, table availability, and human transfer features.
To sync appointments or reservations between CallKernel and Google Calendar when a user chooses to connect Google Calendar.
To authenticate users, operate integrations, process payments, calculate usage, prevent abuse, troubleshoot issues, improve reliability, and provide customer support.
To generate operational reports, call history, diagnostics, billing records, and audit trails for the account that owns the data.

Google Calendar and Google API data

CallKernel requests Google Calendar access only when a user starts the Google Calendar integration from the dashboard.
We use Google Calendar data to check availability, create calendar events, update events, cancel events, and display calendar connection status for the account or worker that connected the calendar.
We do not sell Google user data. We do not use Google user data for advertising. We do not use Google user data to train generalized AI models.
CallKernel's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
If you disconnect Google Calendar, CallKernel stops using the connection for future sync. Calendar events already created in Google Calendar may remain in your Google account unless you delete them there or request assistance.

Sharing and subprocessors

We share information only as needed to provide and secure the service, such as with telephony providers, AI model providers, hosting infrastructure, payment processors, email delivery services, analytics or diagnostic tools, and calendar providers selected by the user.
We may disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a business transfer such as a merger or acquisition.
Customers are responsible for making sure they have permission to upload contacts, call recipients, record calls where required, and connect third-party services.

Data retention and deletion

We keep account and operational data for as long as needed to provide the service, comply with legal or billing obligations, resolve disputes, maintain security, and support audit history.
Customers may request deletion of account data, transcripts, recordings, uploaded contact lists, and connected integration data by contacting us.
Some records may be retained where required for legal, billing, fraud-prevention, security, or compliance reasons.

Security

We use access controls, service-token authentication, tenant scoping, transport security, operational monitoring, and other safeguards designed to protect customer data.
No internet service can be guaranteed to be completely secure. Customers should use strong passwords, limit account access, and promptly report suspicious activity.

Your choices

You can update business information, scripts, calendar settings, connected workers, tables, contact lists, and integrations from the dashboard.
You can disconnect Google Calendar from the dashboard. You can also revoke CallKernel access from your Google Account security settings.
You can contact us to request access, correction, export, or deletion of personal information associated with your account.

International users

CallKernel may process information on servers and services located outside your country. By using the service, you understand that information may be processed where we or our service providers operate.

Changes to this policy

We may update this Privacy Policy as the product, integrations, or legal requirements change. The effective date above shows when this page was last updated.

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